My Naija People

I hate to do this, but I'm going to do it anyway. Based on my observation over the years & testimonies from several other people, an average Nigerian can be summarised as extremely rude & aggressive. Don't get me wrong, I'm proudly Nigerian & not trying to 'diss' my own people, but if you deal with the Nigerian public & you want to be honest, then you will likely understand where I'm coming from. This is particularly more so, if you've experienced the demography of people of a different nationality. I lived in England for a short period of time, enough time to get myself familiar with their system, lifestyle & behaviour & I can tell you (like you too must have observed) that the average English person is quite polite & courteous. Like hubby would say, you need some 'strong head' to fit into the Nigerian system. Living in Nigeria (especially Lagos) comes with a lot of hassles o: Public Tranport wahala, Traffic palaver, Okada nuisance & worst of all, shopping (especially if u're like me and shop @ Balogun market because you want some serious bargains). Shopping in lagos is one herculean task; First, u figure out where the item is being sold, then you contend with the issue of quality which BTW, mostly comes as inferior and if u dare go for a better quality in some high profile overrated stores, be sure you will pay their rentals for that year ( how else would you describe selling to me a Primark Top for Kids that comes @ 1.50pounds from its origin at N5000 & u expect me to buy it? Shior). Now, if u choose to go shop at the local market (e.g Balogun) be sure u're not lily livered (u must have the confidence to walk into a stall, check out the goods & leave without buying a thing; they will insult every member of your household).
Before I bore you for too long, I had one of these experiences today ( only that I've been toughened & I know how to handle them better). Went to Balogun market yesterday to get some shoes for my kids. As usual, most of the shoes were of poor quality. Just when I was about giving up, saw this big store (bigger than others around it) and was impressed by the quality of their products. So I went for it, though customer service was zero as expected. Now, I had an issue with the size, and I asked the Owner (an Isale Eko Alhaja, I'm sure u can picture it) if I could return it if it wasn't the right size and she said yes, I could exchange it (in a very unpleasant manner). Unfortunately, I got home & one of them ( I bought 2) was a wrong size.
 So this morning, on my way to work, decided to pop there fast & change it, and this conversation happened:

realworld: E karo ma (greetings in local dialect), Pls I came to exchange one of the shoes.
  Alhaja: O s'aro (too early), come back (this was like 9:45am o)
  realworld: Pls ma, I might not have the chance to pop out of the office again, I'm on my way to work.
  Alhaja: (raising her voice) Ehn to ba fe, o le lo da'nu (if u like throw them away) I'm not changing anything right now. (BTW, I bought those shoes for N5000, that's about 20pounds, which is a major chunk of my humble salary & Alhaja can open mouth talk to me like that?)
Another Alhaja beside her intervenes & tells me to probably come back shortly afterward. I go buy some other thing I really don't need & came back 30mins later. One of the shop girls changes it for me & I go back to the Alhaja. I gave her a piece of my mind. I told her she needs customer service tutorials & it was quite rude of her to talk to me the way she did. She didn't expect it & she went on blabbing.
Enough of my story. I just ask why are Nigerians so rude & discourteous? Is it our environment? Is it illiteracy? ( I noticed that the Elites & most literate Nigerians don't behave that way)......aaargh, I rest my case.